Anyone whose job requires them to deal with the public can be at risk from violence. This can include employees engaged in giving a service, education, caring professions, cash transactions, delivery and collection, and controlling or representing authority (Healthy Working Lives, 2013).
This workshop will provide staff with the knowledge and skills to effectively respond to situations of conflict with service users. Such situations may include incidents where service users display aggressive or threatening behaviour or in extreme cases use physical aggression or violence. The focus of the ...
Course Code: BSS 19/050
This event is now closed. To enquire if there are still places available contact the Event Administrator