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First Response and Personal Safety for Lone Workers

Event/course Code BSS 19/026
Event/course type Training course
Event Introduction This course will equip employees with the skills to observe and manage risk. The session will be interactive and engaging and is designed to meet the needs of practitioners working with children, young people and their families.

The training provider has a wealth of experience, they know how important it is for lone workers to have access to a practical training offer on this really important subject area. Consequently, this course is intended to provide staff who work alone with the knowledge and skills to effectively manage the risks of lone working and respond to situations of conflict with service users. Such situations may include incidents where service users display aggressive or threatening behaviour or in extreme cases use physical aggression or violence.
Event Content ‘The Office of National Statistics estimated that there are nearly 4 million lone workers operating in the UK at any one time’ (Suzy Lamplugh Trust, 2015). In Achieving for Children we are aware that employees want to be safe in the course of their work and have a right to be kept safe. This one day course will provide delegates with awareness and knowledge of working safely alone. The course covers managing and assessing risk, safe systems of working alone, defusing conflict and personal safety.

‘Employers have a moral and legal duty of care to do as much as possible to keep their staff safe and ensuring that employees are well trained in how to spot potential risks and how to manage threatening situations, are better equipped to make safer choices in the face of aggression and violence at work’ (Suzy Lamplugh Trust, 2015).

Our chosen provider of this training are able to employ a range of methods to ensure that the session is dynamic and engaging. The focus of the day session will be on strategies to correctly assess and manage risk and take appropriate measures to mitigate them. By the end of the course delegates will be confident that ‘being safe at work’ is just part of the job.

The course will also cover the following:

• The range of safety strategies to use for travel on foot, by public transport or by car.
• Strategies to respond to an animal attack.
• How to respond to edge weapons and how to keep aware and safe.

Patrick Donovan, the facilitator for this course, is a Director and a lead trainer at CMS Training. Patrick has over 20 years’ experience of training delivery. He is qualified in the delivery of conflict management training and physical intervention skills. Patrick is a former regional police officer safety trainer and former security manager of Wembley Stadium.

Over the past 14 years working at CMS he has delivered conflict management and personal safety courses to over 30,000 delegates from the private and public sector. This includes training staff from over 60 local authorities across the UK in a wide variety of roles including the education sector. We are confident that Patrick has the right skills to make this course engaging and relevant for our children’s workforce.
Event Learning Outcomes By the end of this session delegates will be able to:

• Identify an employee's responsibilities when working alone.
• Observe and assess risk in a situation using a 'dynamic risk assessment'.
• Describe additional factors for working in Community Settings, isolated premises and isolated sites.
• Explain the importance of log-out & log-in procedures.
• Explain how to access information on premises/persons who present a risk.
• Clarify first response steps.
• Apply the law on physical intervention & eviction and practical skills for responding to and disengaging from threatening situations.
Trainers Amanda Brand / Patrick Donovan
Course categories Wellbeing at Work
Age Ranges
0 - 5 yrs No 5 - 7 yrs No 7 - 11 yrs No 11 - 19 yrs No 19 yrs No 
Event/course administrator Caroline Downie (training@achievingforchildren.org.uk)
Event/course costs
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Standard Event Costs
£0.00
SessionSession DateSession TimeSession VenueMap
Session 1Monday 2 March 202009:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY