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A Journey Through Complaints Using Empathy

This is a new course for 2019 in response to request both internally AfC and from our partners to help manage complaints and difficult situations.

This half day session of truly experiential learning not only identifies what empathy is, but enables those attending to ‘feel’ empathy, analyse and understand it on a deeper level. Therefore being able to understand WHY it is so important within healthcare, social care, and education systems, particularly in complaint situations, but also to enhance confidence and self-care.

The session will take empathy out of the textbook and into real lif ...
Course Code: EY 19/031
Remaining places 13

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 15 October 201909:30 - 13:00King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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English as an Additional Language (EAL) - supporting young children learning to talk in a bilingual environment (Richmond)

Speech Language and Communication skills (SLCs) are a fundamental part of a child’s early development as reflected in the Early Years Foundation curriculum. Children with EAL require a modified environment to support language learning, even beyond the point they have started using English. Those children who have SLC difficulties alongside EAL require a skilled workforce working together to identify difficulties early and embed support in the child’s everyday environment to ensure the best outcomes for the child.

The course will equip attendees with up-to-date knowledge and research that i ...
Course Code: EDU 19/343
Remaining places 25

SessionSession DateSession TimeSession VenueMap
Session 1Thursday 17 October 201909:30 - 13:00Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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Voices, Rights & Choices

Young people’s right to participate in decisions that have a direct impact on their lives is enshrined in Article 12 of the United Nations Conventions for the Rights of the Child (UNCRC, 1989). This interactive training session explores practical methods of how to meaningfully and effectively involve children and young people in care and leaving care in making key decisions around the services that are provided for them.

This session aims to achieve this by using real life case studies, workshops and a range of different activities to encourage debate. Delegates will explore the potential i ...
Course Code: SFVSS 19/162
Remaining places 19

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 22 October 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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Encouraging the voice of the child during Engagement & Assessment

This course was specifically developed to meet the findings from 'The voice of the child: learning lessons from serious case reviews a thematic report of Ofsted's evaluation of serious case reviews from 1 April to 30 September 2010’ (Ofsted, 2010).

This thematic report published by Ofsted ‘highlighted the importance of seeing, observing and hearing the child’ (The voice of the child: learning lessons from serious case reviews, 2010), which makes this course all the more valuable, relevant and unfortunately still current. Over the last few years empirical data from research still indicates t ...
Course Code: SFVSS 19/203
Remaining places 20

SessionSession DateSession TimeSession VenueMap
Session 1Monday 20 January 202009:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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The Reluctant Talker – Children Who Can Talk, But Don’t…

The Early Years Foundation Stage Framework states ‘communication and language development involves giving children opportunities to experience a rich language environment; to develop their confidence and skills in expressing themselves; and to speak and listen in a range of situations’ (2017). This course is designed as an introduction into how practitioners can better support children who are reluctant to communicate through talk.

Through the course of the session the trainers will discuss the most suitable ways to support children who are reluctant to talk, despite parental reports that t ...
Course Code: EDU 19/344
Remaining places 25

SessionSession DateSession TimeSession VenueMap
Session 1Thursday 21 May 202009:30 - 13:00Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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Effective Communication when working with Children, Young People & Families

Effective communication provides the bedrock for any meaningful engagement and assessment with children, young people and families. Using knowledge & techniques from a variety of evidenced based approaches it focuses on enhancing the practitioner’s toolkit of skills.

During this training delegates will investigate appropriate models that practitioners can you use to engage children, young people and their families in effective communication. The Relationship Based Practice approach is one model for true partnership working with families and the training will consider how practitioners can u ...
Course Code: SFVSS 19/202
Remaining places 20

SessionSession DateSession TimeSession VenueMap
Session 1Friday 26 June 202009:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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