Biases are inclinations that people hold towards a particular idea, individual, group or belief. They can cause us to act favourably or unfavourably towards groups of people based on characteristics that we perceive them to possess. Unconscious bias is not intentional but it can affect everyday decisions and interactions.
At Achieving for Children, we are committed to valuing difference and diversity in our workforce and in the children and families we work with, so that their identities are promoted and their individual needs can be met.
This elearning course gives a clear insight into ...
Course Code: EDU 20/368
First Response and Personal Safety for Lone Workers
This course will equip employees with the skills to observe and manage risk. The session will be interactive and engaging and is designed to meet the needs of practitioners working with children, young people and their families.
The training provider has a wealth of experience, they know how important it is for lone workers to have access to a practical training offer on this really important subject area. Consequently, this course is intended to provide staff who work alone with the knowledge and skills to effectively manage the risks of lone working and respond to situations of conflict w ...
Course Code: BSS 20/073
Remaining places 2
Tuesday 7 July 2020
09:30 - 12:30
Home Study, N/A, N/A, N/A
Managing Telephone Aggression (EVENT FULL)
Anyone whose job requires them to deal with the public can be at risk from violence. This can include employees engaged in giving a service, education, caring professions, cash transactions, delivery and collection, and controlling or representing authority (Healthy Working Lives, 2013).
This course is designed for practitioners whose role entails dealing with many partners and customers via the telephone.
Please note this is an online course and a joining instructions will be sent to you prior to the course start time . We recommend that all delegates login to the session in plenty o ...