Anyone whose job requires them to deal with the public can be at risk from violence. This can include employees engaged in giving a service, education, caring professions, cash transactions, delivery and collection, and controlling or representing authority (Healthy Working Lives, 2013).
This workshop will provide staff with the knowledge and skills to effectively respond to situations of conflict with service users. Such situations may include incidents where service users display aggressive or threatening behaviour or in extreme cases use physical aggression or violence. The focus of the ...
Course Code: SFVSS 18/267
Remaining places 14
|Session||Session Date||Session Time||Session Venue||Map|
|Session 1||Tuesday 15 January 2019||09:30 - 16:30||Maidenhead Town Hall - Desborough Theatre, St Ives Road, SL6 1R||Map|