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Managing Aggression and Violence

Anyone whose job requires them to deal with the public can be at risk from violence. This can include employees engaged in giving a service, education, caring professions, cash transactions, delivery and collection, and controlling or representing authority (Healthy Working Lives, 2013).

This workshop will provide staff with the knowledge and skills to effectively respond to situations of conflict with service users. Such situations may include incidents where service users display aggressive or threatening behaviour or in extreme cases use physical aggression or violence. The focus of the ...
Course Code: SFVSS 19/165
Remaining places 20

SessionSession DateSession TimeSession VenueMap
Session 1Monday 11 November 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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AfC Induction: Welcome Event (AfC Colleagues) - session 1 of 3

Starting a new job in a new organisation is a daunting and sometimes a difficult task. Learning about your own role, the people you work with, the organisation and even the unwritten office rules all make for a challenging time. The Achieving for Children (AfC) induction programme is key in helping you find your feet, give you confidence and help you to make your mark in your new role.

AfC is passionate about the services that we deliver and the colleagues that we employ to deliver those services. We are very pleased to welcome all new staff into the organisation and hope that you will ha ...
Course Code: SFVSS 19/104
Remaining places 20

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 12 November 201909:15 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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Paediatric First Aid 2-day (Windsor & Maidenhead)

The Paediatric First Aid training course is designed for people caring for children in any organisation setting. It is suitable for au pairs, nannies, childminders, school staff, nursery and pre-school workers, sport and leisure staff, crèche leaders, parents and anyone responsible for the welfare of children.

In order to meet the requirements of the Early Years Foundation Stage (EYFS) framework at least one person who has a current paediatric first aid certificate must be on the premises, and available at all times when children are present, and must accompany children on outings. Childmin ...
Course Code: EDU 19/595
Remaining places 8

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 12 November 201909:30 - 16:30Maidenhead Project Centre, Maidenhead Project Centre, SL6 8BY
Session 2Wednesday 13 November 201909:30 - 16:30Maidenhead Project Centre, Maidenhead Project Centre, SL6 8BY
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Introduction to Anxiety Disorders in Children & Young People

This course will provide practitioners working with children and young people and/or their families, essential knowledge and understanding of Anxiety Disorders. The course will introduce practitioners to an overview of what anxiety is, and the impact it has upon school and home life. The course will be engaging and offer practitioners valuable advice and guidance when working with a young person dealing with Anxiety.

According to the Royal College of Psychiatrists, “anxiety is one of the most common mental health problems; nearly 300 thousand young people in Britain have an anxiety disorder ...
Course Code: EDU 19/703
Remaining places 19

SessionSession DateSession TimeSession VenueMap
Session 1Wednesday 13 November 201909:30 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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Introduction to Domestic Abuse (Windsor and Maidenhead)

‘Domestic abuse is any type of controlling, bullying, threatening or violent behaviour between people in a relationship. But it isn’t just physical violence – domestic abuse includes emotional, physical, sexual, financial or psychological abuse. Abusive behaviour can occur in any relationship. It can continue even after the relationship has ended. Both men and women can be abused or abusers.’ (NSPCC, 2018)

The Office for National Statistics Crime Survey for England and Wales has estimated that 1.9 million adults aged 16 to 59 years experienced domestic abuse during April 2016 to March 2017. ...
Course Code: EDU 19/127
Remaining places 18

SessionSession DateSession TimeSession VenueMap
Session 1Wednesday 13 November 201909:30 - 16:30Maidenhead Town Hall - Council Chambers, St Ives Road, SL6 1R
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Supervision Skills: Providing Effective Reflective Supervision

This course is designed for supervisors who provide supervision to frontline staff. Providing the space and time to reflect on practice is a key driver for this provision, as stated in the Munro Review; ‘it is as though the confluence of the search for certainty in detecting and eradicating abuse and neglect, combined with the belief (and management oversight) that following rules will further reduce the risk of missing a case, has replaced the space of reflection on professional judgement which actually protect children and young people’ (Munro Review of Child, 2010).

This course will refr ...
Course Code: SFVSS 19/134
Remaining places 12

SessionSession DateSession TimeSession VenueMap
Session 1Thursday 14 November 201909:30 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
Session 2Friday 15 November 201909:30 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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Working with Autistic Spectrum Conditions - Level 2

“Autism spectrum disorder (ASD) is a condition that affects social interaction, communication, interests and behaviour. In children with ASD, the symptoms are present before three years of age, although a diagnosis can sometimes be made after the age of three. It's estimated that more than 1 in every 100 people in the UK has ASD. More boys are diagnosed with the condition than girls. (NHS, 2016)”
https://www.nhs.uk/conditions/autism/

This course is for practitioners who already possess some knowledge of Autism and are supporting children and young people on the spectrum. This programme wor ...
Course Code: EDU 19/723
Remaining places 20

SessionSession DateSession TimeSession VenueMap
Session 1Thursday 14 November 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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PARIS Children's Services RBWM course (Windsor and Maidenhead)

PARIS is the Social Care and Health Care database used by RBWM to record all clients’ records. This course is mandatory for all PARIS users who need to be able to write to the PARIS database, upon successful completion of the course, users will be provided with write access to the PARIS system.

This course covers the basics that all PARIS users need to know to be able to successfully navigate the software and input or access appropriate data in client’s records.
Course Code: EDU 19/689
Remaining places 8

SessionSession DateSession TimeSession VenueMap
Session 1Friday 15 November 201909:30 - 16:00Maidenhead Town Hall - Cookham Room, St Ives Road, SL6 1R
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Paediatric First Aid 2-day

The Paediatric First Aid training course is designed for people caring for children in any organisation setting. It is suitable for au pairs, nannies, childminders, school staff, nursery and pre-school workers, sport and leisure staff, crèche leaders, parents and anyone responsible for the welfare of children.

In order to meet the requirements of the Early Years Foundation Stage (EYFS) framework at least one person who has a current paediatric first aid certificate must be on the premises, and available at all times when children are present, and must accompany children on outings. Childmin ...
Course Code: EDU 19/591
Remaining places 1

SessionSession DateSession TimeSession VenueMap
Session 1Monday 18 November 201909:30 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
Session 2Tuesday 19 November 201909:30 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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PARIS Health Visitors RBWM Course (Windsor and Maidenhead)

PARIS is the Social Care and Health Care database used by RBWM to record all clients’ records. This course is mandatory for all PARIS users who need to be able to write to the PARIS database, upon successful completion of the course, users will provided with write access to the PARIS system.

This course covers the basics that all PARIS users need to know to be able to successfully navigate the software and input or access appropriate data in client’s records.
Course Code: EDU 19/698
Remaining places 8

SessionSession DateSession TimeSession VenueMap
Session 1Monday 18 November 201909:30 - 16:00Maidenhead Town Hall - Cookham Room, St Ives Road, SL6 1R
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