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A Journey Through Complaints Using Empathy

This is a new course for 2019 in response to request both internally AfC and from our partners to help manage complaints and difficult situations.

This half day session of truly experiential learning not only identifies what empathy is, but enables those attending to ‘feel’ empathy, analyse and understand it on a deeper level. Therefore being able to understand WHY it is so important within healthcare, social care, and education systems, particularly in complaint situations, but also to enhance confidence and self-care.

The session will take empathy out of the textbook and into real lif ...
Course Code: EY 19/031
Remaining places 3

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 15 October 201909:30 - 13:00King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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Bouncing Back: Supporting Resilience in Practitioners

Resilience is the ability to manage stress, to cope positively and keep going through tough times, to bounce back from adversity and achieve despite challenging conditions. It is a set of skills that are very much needed in the workplace and more generally in the 21st century, where uncertainty and impermanence have come to define so much in our lives. Being resilient is also positively associated with happiness.

This training day is intended to help practitioners to develop and sustain their own resilience. The day will include a mixture of presentations of theory and concepts, and self-re ...
Course Code: EDU 19/722
Remaining places 33

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 15 October 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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LSCP Workshop to Raise Awareness of PREVENT

The Prevent strategy, published by the Government in 2011, is part of our overall counter-terrorism strategy. The aim of the Prevent strategy is to reduce the threat to the UK from terrorism by stopping people becoming terrorists or supporting terrorism' (Department of Education, 2015). To comply with the duty everyone working with children and young people should be able to demonstrate an awareness and understanding of the risk of radicalisation in their workplace.

The risk will vary greatly and most likely will be low locally, however this may and can change rapidly; no organisation is r ...
Course Code: EDU 19/160
Remaining places 6

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 15 October 201915:30 - 17:00York House, Richmond Road, TW1 3AA
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AfC Induction: Welcome Event (AfC Colleagues) - session 1 of 3

Starting a new job in a new organisation is a daunting and sometimes a difficult task. Learning about your own role, the people you work with, the organisation and even the unwritten office rules all make for a challenging time. The Achieving for Children (AfC) induction programme is key in helping you find your feet, give you confidence and help you to make your mark in your new role.

AfC is passionate about the services that we deliver and the colleagues that we employ to deliver those services. We are very pleased to welcome all new staff into the organisation and hope that you will ha ...
Course Code: SFVSS 19/103
Remaining places 20

SessionSession DateSession TimeSession VenueMap
Session 1Thursday 17 October 201909:15 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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HR Essentials

Achieving for Children (AfC) want managers and supervisors that are adaptable and highly skilled in a range of key areas. AfC have developed a set of leadership values and behaviours that provide clarity on expectations and requirements of leaders across the organisation. To support this, we have a wide range of business and management workshops available to managers and supervisors covering a range of subjects, from project management to leading change, from building teams to managing budgets.

Managers and supervisors are required to have an understanding of HR policies and procedures but ...
Course Code: SFVSS 19/221
Remaining places 15

SessionSession DateSession TimeSession VenueMap
Session 1Friday 18 October 201909:30 - 13:00King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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PARIS Children's Services RBWM course (Windsor and Maidenhead)

PARIS is the Social Care and Health Care database used by RBWM to record all clients’ records. This course is mandatory for all PARIS users who need to be able to write to the PARIS database, upon successful completion of the course, users will be provided with write access to the PARIS system.

This course covers the basics that all PARIS users need to know to be able to successfully navigate the software and input or access appropriate data in client’s records.
Course Code: EDU 19/685
Remaining places 8

SessionSession DateSession TimeSession VenueMap
Session 1Friday 18 October 201909:30 - 16:00Maidenhead Town Hall - Cookham Room, St Ives Road, SL6 1R
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What's new in Child Development - informing excellence when working with children & young people? (Windsor & Maidenhead)

Research in the field of child development is one of the most exciting and flourishing areas currently being carried out. There have been many important findings that have relevance to practitioners working directly with children & families. This is an important area, constantly uncovering new data which often contradicts previously held theories underpinning child development.

This new course interprets how some of the latest areas of discovery can be incorporated into direct work with children 0-19 & families to support evidence informed practice.
Course Code: EDU 19/523
Remaining places 25

SessionSession DateSession TimeSession VenueMap
Session 1Friday 18 October 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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Voices, Rights & Choices

Young people’s right to participate in decisions that have a direct impact on their lives is enshrined in Article 12 of the United Nations Conventions for the Rights of the Child (UNCRC, 1989). This interactive training session explores practical methods of how to meaningfully and effectively involve children and young people in care and leaving care in making key decisions around the services that are provided for them.

This session aims to achieve this by using real life case studies, workshops and a range of different activities to encourage debate. Delegates will explore the potential i ...
Course Code: SFVSS 19/162
Remaining places 17

SessionSession DateSession TimeSession VenueMap
Session 1Tuesday 22 October 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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Introduction to Leadership in Children's Services

This introductory day aims to provide you with an overview of the contemporary challenges and opportunities facing leaders in children's services. The content is drawn from key legislation, professional guidance, research studies and serious case reviews.

"Leaders need to know their organisations well and constantly identify what needs to be realigned in order to improve performance and manage change. Developing these leaders is, therefore, critical to success" (Prof Eileen Munro, 2010).

AfC has developed and embedded a strong Leadership programme that supports practitioners who are n ...
Course Code: EY 18/038
Remaining places 8

SessionSession DateSession TimeSession VenueMap
Session 1Wednesday 23 October 201909:30 - 16:30Twickenham Training Centre, 53 Grimwood Road, TW1 1BY
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Attachment: An Introduction - Level 1

Attachment theory is one of the key theories and approaches which offers a way of thinking about the development of children and young people. It is widely used across child and adolescent mental health services, children's services, and increasingly, in adult mental health as well. It is concerned with the ways in which a child's experiences of early relationships and their environment impact upon them psychologically, and how these processes may develop and alter across the lifespan.

This series of three courses will focus upon how an improved understanding of attachment strategies can in ...
Course Code: BSS 19/029
Remaining places 18

SessionSession DateSession TimeSession VenueMap
Session 1Thursday 24 October 201909:30 - 16:30King Charles Centre Surbiton, Hollyfield Road, KT5 9AL
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